To all customers with booking with Throw Yo Hands Up Entertainment DJ & Photo Booth Services in 2020, I personally want to thank you for your business. I want to assure everyone that I plan to perform at your wedding or event as planned. I’m leaving it up to you to decide what is best for you and your guests based on the developing situation with COVID-19. I’m here to help you in anyway possible.
If you need to postpone, modify or cancel your event for any reason please contact me ASAP. I can be reached by email (which is best), phone call or text. firstname.lastname@example.org 734-649-9614. Please put your name & event date in the subject line!
If you decide to reschedule, our contract will continue as long as I have the NEW date available. And is on a first come first serve bases. If we are unavailable, I’d be happy to refer you to other local DJs that I know and trust.
Below is my current policy on cancellation (but refer to your signed copy of the contract for specific details);”If the event is canceled by the client, the non-refundable down payment becomes the cancellation fee. Any amount paid over $150 will be refunded within 7 days of cancellation.
Property issues: if we are unable to perform due to power problems or any other issues with the property, the client is liable for only the $150 non-refundable down payment. Foreseeable Cancellations by us (Throw Yo Hands Up Entertainment): If we initiate cancellation greater than 90 days, we will pay $250 to the client. If we initiate cancellation less than 90 days, we will pay $500 to the client. Additionally, we will assist the client in finding a substitute entertainment company. unavoidable cancellation; auto accident, debilitating illness/death, extreme weather conditions, etc. are considered unavoidable. We will settle on a mutually agreeable outcome based on the situation.”
Again thank your for your business, be safe….. and wash your hands.